Frequently Asked Questions

Products shown on Stars and Seams are available for direct purchase through our online store. Add available items to your cart and complete checkout securely on the website.

Stars and Seams currently ships exclusively within the United States. If a product, address, or carrier limitation prevents delivery to your location, you will be notified at checkout before payment is completed.

Standard U.S. shipping is free on all orders over $49. Orders under $49 have a flat shipping fee of $4.99, shown at checkout.

Orders are processed in 1-3 business days after purchase. Standard transit usually takes 5-7 business days, so the estimated delivery window is 6-10 business days total from the purchase date.

Our order cutoff time is 5:00 PM (GMT-08:00) Pacific Standard Time. Orders placed after the cutoff begin processing on the following business day.

After your order ships, we send a shipping confirmation email with a tracking link and carrier details. You can also use the Track Order page with your order information.

Orders containing multiple items may ship separately from different fulfillment batches. Each shipment will have its own tracking number.

Please contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes after an order has entered processing, shipment preparation, or carrier handoff.

Your order is accepted when our automated system sends a confirmation email to the address provided at checkout. We may refuse, limit, or cancel an order for reasons such as suspected payment fraud, stock discrepancies, pricing errors, or production limitations. If a paid order is canceled by us, the refund is processed to the original payment method.

Because products may be made to order, minor variations in ink placement, scaling, and color vibrancy can occur. Product images are prepared to be accurate, but final color appearance can also depend on your device and monitor settings.

Customers are responsible for reviewing sizing, spelling, and customization details before checkout. Once a personalized item enters the production queue, design changes may not be possible. Personalized or custom-made items are not eligible for return or exchange unless they arrive defective, damaged, incorrect, or misprinted due to our error.

Contact customer support within 30 days of the recorded delivery date or expected delivery issue. Include your order number, checkout email address, full delivery address, and any carrier tracking details so we can investigate.

Contact us within 30 days of delivery with your order number and clear photos of the item, packaging, and shipping label. For defective, damaged, incorrect, or carrier-damaged products, we cover the return shipping cost and arrange the appropriate replacement or refund.

Eligible return requests must be initiated within 30 days of delivery. Items must be unworn, unused, undamaged, and returned in their original condition with packaging, tags, labels, care cards, garment bags, boxes, and included accessories.

No. Stars and Seams does not charge restocking fees for eligible returns.

For defective, damaged, incorrect, or carrier-damaged products, Stars and Seams covers return shipping and provides a prepaid label by email. For customer remorse, including wrong size, wrong color, changed mind, or does not fit, the customer is responsible for return shipping and the label cost may be deducted from the refund.

After your return package is received, we inspect the item within 1-2 business days. If approved, the refund is issued to your original payment method within 7 business days. If you have not received a refund after 15 business days of approval, please contact us after checking with your bank or card issuer.

Email us or use the Contact Us page within 30 days of delivery. Include your order number, checkout email, item or items you want to return, reason for return, and photos or videos if the item is damaged, defective, or incorrect. Do not ship an item back without return authorization.

We do not process direct one-for-one exchanges. To get a different size, color, or style, please return the original eligible item for a refund and place a new order on the website.

Final sale or non-returnable items, gift cards, digital products, personalized or custom-made items, certain hygiene-sensitive items with broken seals, and items worn, washed, altered, or damaged after delivery are not eligible for return.

Yes. Checkout uses SSL-protected payment transmission through WooCommerce and certified third-party payment gateways. Stars and Seams does not store raw credit card numbers on local storefront servers.

Available payment methods are shown during checkout before order completion. The checkout page displays the full order cost before payment is submitted.

We use order, device, and support information to process payments, fulfill purchases, arrange shipping, send order updates, screen transactions for risk, improve the store experience, and provide customer support according to our Privacy Policy.

Yes. We use essential cookies for cart persistence, login states, and storefront performance. You can adjust or clear cookies in your browser settings, but disabling essential cookies may prevent checkout from working properly.

You can email support@starsandseams.com to request access, correction, updates, or deletion of your personal information where applicable under privacy laws such as GDPR or CCPA.

Reach us at support@starsandseams.com or through the Contact Us page. Our customer service hours are Monday - Friday, 10:00 AM - 6:00 PM PST, and we typically respond within 24 business hours.