Customer Care
Refund & Return Policy
We want every Stars and Seams piece to feel just right for you and your loved ones. Please review the return requirements below before sending any patriotic apparel, accessories, or custom gift item back to us.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Return Window: You must initiate your return request within 30 days of delivery.
- Condition: Items must be unworn, unused, undamaged, and in their original, unaltered condition.
- Packaging: Items must be returned with all original packaging, tags, labels, care cards, garment bags, boxes, and any included accessories.
- Restocking Fee: Free. We do not charge any restocking fees for eligible returns.
Return Shipping Fees
Defective, Damaged, or Incorrect Products (Wrong item, carrier damage, or defective):
No cost to customer. We cover 100% of the return shipping costs. We will provide a downloadable and printable prepaid shipping label via email.
Customer Remorse (Ordered wrong item/size/color, changed mind, or doesn't fit):
The customer is responsible for the return shipping cost. The actual return shipping cost of the provided prepaid label (sent via email) will be deducted from your final refund amount.
Common Delivery Issues
Damaged on Arrival
If your order arrives damaged, please contact us within 30 days of delivery with photos of the item and the shipping packaging, including the shipping label. We will arrange a replacement or full refund at no cost to you.
Lost Packages / Never Arrived
If your tracking status shows no updates for an extended period, or is marked "Delivered" but you did not receive it, please contact us within 30 days of the recorded delivery date. We will investigate with the carrier and arrange a replacement or refund if the package is confirmed lost.
How to Return an Item
Please follow our official 3-step process. Do not ship any item back without prior authorization, as unauthorized returns cannot be tracked or processed at our warehouse.
Submit Your Return Request
Email us or use our Contact Page within 30 days of delivery. Please provide your order number, the email used at checkout, the specific item(s) you wish to return, and the reason for the return with photos or videos if damaged.
Receive Approval & Pack Your Item
Our support team will review your request within 1-2 business days. Once approved, we will email you a Return Merchandise Authorization (RMA) number along with a prepaid shipping label.
Repack the item securely in its original packaging with all included accessories, tags, and boxes. Place it inside a sturdy outer shipping box.
Ship It Back to Our Returns Center
Attach the prepaid shipping label to the outer box. Drop off the package at the designated carrier location — we recommend requesting a receipt as proof of drop-off. Once received, we inspect and process your refund within 1-2 business days.
Return Window
Eligible return requests must be initiated within 30 days of the delivery date. We are unable to accept returns after this 30-day period has expired.
Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized and custom-made items (unless defective, damaged, or incorrect)
- Gift cards
- Digital products or downloadable content
- Final sale or clearance items (marked as such at checkout)
- Hygiene-sensitive items with broken or missing seals
- Items worn, washed, altered, or damaged after delivery
Refund Timing
Once your return package is received at our facility, we inspect the item within 1-2 business days. If the return is approved, the refund will be issued to your original payment method within 7 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account. If you have not received a refund after 15 business days of approval, please contact us after checking with your bank or payment provider.
Refunds on Personalized Items
Personalized and custom-made items are produced specifically for you based on the personalization details you provide at checkout. These items are not eligible for return or refund unless they arrive defective, damaged, or with an error made by Stars and Seams (e.g., incorrect personalization due to our production error, not a typo or mistake in the details you submitted). Please review all personalization details carefully before placing your order.
Contact Information
For all return and refund inquiries, please contact us: